The Referral Coordination Team: A Redesign of Specialty Care to Enhance Service Delivery and Value in Sleep Medicine

Abstract
The VA Puget Sound Health Care System organized an integrated referral coordination team and saw improved timeliness of appointments, greater patient satisfaction, and reduced specialist time devot... SummaryGrowing complexity in medical care has led to increased demand for specialized knowledge and services. Unfortunately, existing specialist capacity is insufficient, creating access limitation...