When service providers become service recipients: negative spillover effects of burnout among luxury service providers
- 27 February 2021
- journal article
- research article
- Published by Springer Nature in Current Psychology
- Vol. 42 (2), 1270-1283
- https://doi.org/10.1007/s12144-021-01502-3
Abstract
No abstract availableKeywords
This publication has 75 references indexed in Scilit:
- Immature integration and segregation of emotion-related brain circuitry in young childrenProceedings of the National Academy of Sciences, 2012
- Reducing burnout and enhancing job satisfaction: Critical role of hotel employees’ emotional intelligence and emotional laborInternational Journal of Hospitality Management, 2012
- Be Careful What You Look for: The Effect of Trait Competitiveness and Long Hours on Salesperson Deviance and Whether Meaningfulness of Work MattersJournal of Marketing Theory and Practice, 2010
- The theoretical underpinnings of emotional dissonance: a framework and analysis of propositionsJournal of Services Marketing, 2006
- Emotional dissonance, burnout, and in-role performance among nurses and police officers.International Journal of Stress Management, 2006
- WHEN "THE SHOW MUST GO ON": SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY.The Academy of Management Journal, 2003
- Emotional Labor and Burnout: Comparing Two Perspectives of “People Work”Journal of Vocational Behavior, 2002
- Prevention of burnout: New perspectivesApplied and Preventive Psychology, 1998
- The Relative Importance of Intrinsic and Extrinsic Rewards as Determinants of Work SatisfactionThe Sociological Quarterly, 1985
- The effects of contingent and noncontingent rewards and controls on intrinsic motivationOrganizational Behavior and Human Performance, 1972