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Customer Satisfaction, Market Share, and Profitability: Findings from Sweden
Home
Publications
Customer Satisfaction, Market Share, and Profitability: Findings from Sweden
Customer Satisfaction, Market Share, and Profitability: Findings from Sweden
Eugene W. Anderson
Eugene W. Anderson
Claes Fornell
Claes Fornell
DL
Donald R. Lehmann
Donald R. Lehmann
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1 July 1994
journal article
Published by
SAGE Publications
in
Journal of Marketing
Vol. 58
(3)
,
53
https://doi.org/10.2307/1252310
Abstract
No abstract available
Cited by 1844 articles