Is “service with a smile” enough? Authenticity of positive displays during service encounters
- 5 November 2004
- journal article
- Published by Elsevier BV in Organizational Behavior and Human Decision Processes
- Vol. 96 (1), 38-55
- https://doi.org/10.1016/j.obhdp.2004.08.002
Abstract
No abstract availableKeywords
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