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Customer Focus Helps Utility See the Light
Home
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Customer Focus Helps Utility See the Light
Customer Focus Helps Utility See the Light
JE
John J. Evelyn
John J. Evelyn
ND
Neil J. DeCarlo
Neil J. DeCarlo
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1 January 1992
journal article
Published by
Emerald Publishing
in
Journal of Business Strategy
Vol. 13
(1)
,
8-12
https://doi.org/10.1108/eb039462
Abstract
Florida Power & Light knew it had to transform the way it operated to remain competitive. The key was to understand changing customer needs and build those needs into its planning process.
Keywords
BUILD
CUSTOMER
FOCUS HELPS
HELPS UTILITY
FLORIDA
KNEW
COMPETITIVE
UTILITY SEE
SEE THE LIGHT
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Open Access
Cited by 4 articles