Research and Consultancy in Industrial Enterprises

Abstract

This paper reviews the contribution of the Tavistock Institute of Human Relations to the development of industrial sociology. Four major contributions are discussed: the development of an `open socio-technical systems' model of the industrial organization; the study of industrial work groups, particularly with reference to different forms of social organization within the same technological limits; the elaboration of ideas concerning management organization; and discussion of the sources of resistance to change in organizations, and means for handling them. Much of the research has been carried out in combination with consultancy and this has affected the sorts of problems examined and the modes of explanation attempted: the emphasis has necessarily been on social problems as defined by the `directorate' of an enterprise; there has been little discussion of industrial conflict and industrial relations, and insufficient attention to the structure of the wider society; sociological and psychological/psycho-analytical problems and explanations have not always been kept sufficiently distinct; and insufficient attention has been given to the work of others in this field. Despite important limitations the contribution is a distinctive and valuable one.