How process defines performance management
- 1 April 2004
- journal article
- Published by Emerald Publishing in International Journal of Productivity and Performance Management
- Vol. 53 (3), 261-267
- https://doi.org/10.1108/17410400410523792
Abstract
This paper is based on a real life example of a department in a county council in the UK in 2002. The paper uses this simple example to raise generic issues of process definition and performance measurement. It then uses these issues to clarify the challenges in implementing a balanced business scorecard.Keywords
This publication has 1 reference indexed in Scilit:
- Designing performance measures: a structured approachInternational Journal of Operations & Production Management, 1997