Using computer decision support systems in NHS emergency and urgent care: ethnographic study using normalisation process theory
Top Cited Papers
Open Access
- 23 March 2013
- journal article
- research article
- Published by Springer Nature in BMC Health Services Research
- Vol. 13 (1), 111
- https://doi.org/10.1186/1472-6963-13-111
Abstract
Information and communication technologies (ICTs) are often proposed as ‘technological fixes’ for problems facing healthcare. They promise to deliver services more quickly and cheaply. Yet research on the implementation of ICTs reveals a litany of delays, compromises and failures. Case studies have established that these technologies are difficult to embed in everyday healthcare.Keywords
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