Comparative Evaluation of Performance Using Multiple Criteria

Abstract

Comparative evaluation of performance, whether of personnel, products, or projects, may be necessary for purposes of selection, assignment, or improvement. Where multiple criteria are involved, it is useful to derive a single measure which will meaningfully distinguish among the competing items. In deriving such a measure, three factors are significant: 1) The specific purpose of the measure. 2) Type and amount of information available. 3) Relationship between various criteria. Neglect of these factors results in needlessly complicated “scoring” systems or in misleading results. The utility of various techniques is reviewed, and application of a Game Theory approach is discussed in detail.