Abstract
This paper discusses the major factors influencing the transfer efficiency of seaport container terminals. The objective is to utilise queuing techniques to draw inferences regarding strategies for a container terminal's service improvement by using analytical expressions. The model developed here is referred to as a batch‐arrival multi server queuing system and designated as a stochastic model. Later the model is compared with another analytical model and a simulation approach. A comparative analysis is performed on these models and results show that the analytical model can take the place of the simulation model.

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