Parent/Caregiver Satisfaction with Their Child's Medicaid Plan and Behavioral Health Providers

Abstract

The experiences of children in FFS and MC managed care plans (n = 715) were examined through satisfaction ratings by their parents/caregivers about their behavioral health provider and their Medicaid behavioral health plan. Multivariate regression analyses compared satisfaction ratings among children enrolled in FFS versus MC while controlling for other known predictors of satisfaction including child and parent/caregiver demographic characteristics, behavioral health status, and child history of behavioral health service use. Caregiver satisfaction with their children's behavioral health provider did not differ significantly between those children in managed care plans and those in fee-for-service plans. However, satisfaction ratings for Medicaid FFS plans were significantly more positive than those for Medicaid MC plans.