Customers' motivations for maintaining relationships with service providers
- 1 March 1997
- journal article
- research article
- Published by Elsevier in Journal of Retailing
- Vol. 73 (1), 15-37
- https://doi.org/10.1016/s0022-4359(97)90013-0
Abstract
No abstract availableKeywords
This publication has 55 references indexed in Scilit:
- The Influence of Familial and Peer-Based Reference Groups on Consumer DecisionsJournal of Consumer Research, 1992
- Assessing Reseller Performance from the Perspective of the SupplierJournal of Marketing Research, 1992
- Determinants of Interorganizational Relationships: Integration and Future DirectionsAcademy of Management Review, 1990
- Service encounters and service relationships: Implications for researchJournal of Business Research, 1990
- Dealer Dependence Levels and Reciprocal Actions in a Channel of Distribution in a Developing CountryJournal of Marketing, 1989
- How industrial salespeople gain customer trustIndustrial Marketing Management, 1985
- The Economics of Organization: The Transaction Cost ApproachAmerican Journal of Sociology, 1981
- Firm-specific Capital and TurnoverJournal of Political Economy, 1979
- Notes on the Concept of CommitmentAmerican Journal of Sociology, 1960
- The Effect of Motivational Orientation upon Trust and SuspicionHuman Relations, 1960