Minorities in the Majority: Implications for Managing Cultural Diversity

Abstract

Increasing cultural diversity in both the public and private sectors has focused attention on the differences between various ethnic groups in their attitudes and performance at work. This study examines the similarities and differences in work climate perceptions and levels of job satisfaction among Anglo-American and Mexican-American employees of a general purpose local government. Mexican-Americans comprised a majority of the workforce studied, thus the observed differences in their work attitudes relative to the Anglo employees can be attributed to cultural differences rather than a numerical minority status. This study also provides some insight into the challenges that face public managers as the workforce becomes more socially representative. The results are used as a basis for developing specific recommendations for public sector managers and personnel administrators.