Computer anxiety and attitudes towards microcomputer use

Abstract

Survey data gathered from 187 participants were used to examine the relationship between demographic variables, computer training and experience, management support and system quality and computer anxiety, and attitudes toward microcomputers. Results of hierarchical multiple regression analysis showed that the quality of the computer-based information system which represents the interface and the interaction between the participants and the system has a strong positive effect on attitudes toward microcomputers, and a significant reduction on computer anxiety. Computer training contributes strongly to decrease in computer anxiety and has an indirect effect on attitudes toward microcomputers. However, computer experience and management support were found to affect the attitudes toward microcomputers directly. Among the demographic variables, gender was the only one which correlated highly with computer anxiety. Implications for the design of information and decision support systems and future research are discussed.