Evaluating office environments using tenant organization perceptions

Abstract

Operational property is increasingly recognized as an important asset capable of effective management. Indeed, premises can play a significant role by affecting organizational productivity and supporting corporate mission. Many organizations occupy leased properties owned by investment institutions which aim to benefit from their assets through capital appreciation and rental return. The achievement of these objectives can be related to the facilities value of an office building as determined by design/quality and tenant organization characteristics. Reports the results of a post‐occupancy evaluation survey carried out in the City of London. The results illustrate the variability of tenant characteristics, their property requirements and their perceptions of functional performance. The use of building performance appraisal techniques within the investment management function is necessary for the creation of value for both parties. Suggests that facilities management professionals with expertise in the measurement and benchmarking of building performance are well placed for providing unbiased information to investment decision makers.