Client Satisfaction With Home Health Care Nursing

Abstract

Client satisfaction can serve as an outcome indicator of the quality of nursing care received, yet there is a paucity of literature and research describing client satisfaction within the home health care arena. This descriptive study explores the domain of client satisfaction with home health nursing as assessed by the Client Satisfaction Survey (CSS) developed by Reeder and Chen (1990). The overall mean response for surveyed clients is 1.6966, indicating satisfaction with the nursing services received. Through factor analysis, four factors were identified as dimensions of client satisfaction: (a) Technical Quality of Care, (b) Communication, (c) Personal Relationships Between Client and Provider, and (d) Delivery of Services. This study validates that consumer clients: can willingly participate in the objective evaluation of the nursing care they receive. In addition, the measurement of satisfaction using instruments with established reliability and validity can contribute to the advancement of the definition of client satisfaction of the home care client.