Why Do We Trust Strangers? Revising the Institutional Approach to Generalised Trust Creation

Abstract

The institutional approach to generalised trust creation is based on the assumption that only institutions with certain features give people reason to trust strangers. This article offers a revised version of this approach by arguing that there is an indirect rather than a direct link between the properties of institutions and trust among strangers. Referring to a neo-institutional idea of institutions, it is suggested that the potential of institutions for enabling people to trust strangers rests on institutions' power to structure individual action. The endurance and efficacy of institutions rather than their normative principles give us significant clues that our anonymous fellow citizens think about institutions as we do and accordingly feel committed to the rules of action. This, in turn, provides good reasons to believe that most of them will behave in an ‘appropriate’ manner so that we can trust them even if they are strangers.