Hospital discharge correspondence — how effective is it?

Abstract

Continuity of patient care after discharge from hospital relies on effective discharge communication between the hospital doctors and the patient's general practitioner. The aim of this study was to investigate the effectiveness of discharge communication, in terms of its content and timing. The study involved analysing all discharge correspondence received by two city-based group practice medical centres over a period of one month. Three hundred and one pieces of discharge correspondence were scrutinised. These comprised 164 initial discharge summaries and 137 follow-up discharge letters. In general, information was more thoroughly and more accurately recorded in the follow-up letters than in the discharge summaries; however, there were significant delays in the receipt of the letters by the GPs. Results showed that there are many aspects of the correspondence between secondary and primary care which need improving. These include: improvement in the design of discharge correspondence forms; improvement in completing the forms; and improvement to the administrative systems for dispatching discharge correspondence. Although not specifically looked at in this study, we also believe that it would be useful for a mechanism to be set up for hospital pharmacists to establish links with their community colleagues in advance of a patient's discharge in order that the patient's pharmaceutical needs may be readily met in the community.