Predicting students' satisfaction through service quality in higher education
- 1 November 2013
- journal article
- Published by Elsevier in The International Journal of Management Education
- Vol. 11 (3), 107-118
- https://doi.org/10.1016/j.ijme.2013.09.001
Abstract
No abstract availableKeywords
This publication has 29 references indexed in Scilit:
- Strategies and policies for Hong Kong's higher education in Asian marketsInternational Journal of Educational Management, 2011
- Are students their universities' customers? An exploratory studyEducation + Training, 2010
- Specific remedy for specific problem: measuring service quality in South African higher educationHigher Education, 2009
- Corporate brand management in higher education: the case of ERAUJournal of Product & Brand Management, 2009
- Comparing alternative instruments to measure service quality in higher educationQuality Assurance in Education, 2009
- Measuring service quality in higher education: three instruments comparedInternational Journal of Research & Method in Education, 2006
- The development of HEdPERF: a new measuring instrument of service quality for the higher education sectorInternational Journal of Consumer Studies, 2005
- Imperial Ghetto: People and Rituals in a South African GhettoSocial Identities, 2000
- Measuring customer satisfaction in higher educationQuality Assurance in Education, 1998
- Linking student satisfaction and service quality perceptions: the case of university educationEuropean Journal of Marketing, 1997