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Linking financial performance to employee and customer satisfaction
Home
Publications
Linking financial performance to employee and customer satisfaction
Linking financial performance to employee and customer satisfaction
AN
Andy Neely
Andy Neely
MN
Mohammed Al Najjar
Mohammed Al Najjar
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7 March 2002
book chapter
Published by
Cambridge University Press (CUP)
p.
295-303
https://doi.org/10.1017/cbo9780511753695.019
Abstract
No abstract available
Keywords
CUSTOMER SATISFACTION
STRATEGY MANAGEMENT
EMPLOYEE SATISFACTION
STRATEGIC MANAGEMENT
INDUSTRIAL MANUFACTURING
COMMUNICATION
RESEARCH METHODOLOGY
Cited by 6 articles