Managing the Paradoxes of Mobile Technology
- 1 September 2005
- journal article
- research article
- Published by Taylor & Francis in Information Systems Management
- Vol. 22 (4), 7-23
- https://doi.org/10.1201/1078.10580530/45520.22.4.20050901/90026.2
Abstract
This article reports on a large-scale, international focus group study that examined the experiences of mobile technology users in Hong Kong, Japan, Finland, and the United States. It identifies eight central mobile technology paradoxes that shape user experience and behavior, suggests possible design features that relate to the experienced paradoxes, and discusses how these features could be better managed.Keywords
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