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The business case for call centre outsourcing
Home
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The business case for call centre outsourcing
The business case for call centre outsourcing
Penny Bousfield
Penny Bousfield
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1 October 2003
journal article
Published by
Springer Nature
in
Interactive Marketing
Vol. 5
(2)
,
111-116
https://doi.org/10.1057/palgrave.im.4340226
Abstract
No abstract available
Keywords
OUTSOURCING
CALL CENTRE
CONTACT CENTRE
CUSTOMER MANAGEMENT
CRM
Cited by 5 articles