Describes a comprehensive set of fact-based performance measures that can be used to describe accurately a world-class supply chain of plan, source, make and deliver activities. Aims to help companies take a broad supply-chain-process perspective by quantifying performance improvement opportunities across the entire supply chain. Includes quantitative measures such as cash-to-cash cycle time and supply chain response time, as well as qualitative analysis of best-in-class performance. Best practice benchmarks provide more insight into how to achieve world-class performance.