Multigroup decision-support systems in CSCW

Abstract

Research in computer-supported cooperative work (CSCW) has concentrated on developing techniques and support systems for groups of tightly coupled individuals focused on activities such as group writing and design development. A natural extension involves group decision-support systems (GDSS) that can assist multiple groups working in different places at different times. Our work extends the GDSS approach to a multigroup decision-support system (MGDSS) and uses the advanced integrated requirements engineering system (AIRES) for support. Two case studies, including data from user questionnaires, indicate a high level of user satisfaction with the support the system provides. The MGDSS process and AIRES software support idea elicitation to solve complex problems. The system automatically organizes and assesses these ideas to help large groups build consensus.