Tensions and variations in call centre management strategies
- 1 November 2002
- journal article
- Published by Wiley in Human Resource Management Journal
- Vol. 12 (4), 67-85
- https://doi.org/10.1111/j.1748-8583.2002.tb00078.x
Abstract
No abstract availableThis publication has 21 references indexed in Scilit:
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