Business process re‐engineering and process management
- 1 April 1995
- journal article
- Published by Emerald Publishing in Management Decision
- Vol. 33 (3), 3-16
- https://doi.org/10.1108/00251749510085021
Abstract
Business process re-engineering (BPR) was first introduced in 1990 by Hammer and Davenport and Short. In these articles, the authors outlined a new approach to the management of processes which, it was claimed, was producing radical improvements in performance. These articles were quickly followed by a number of articles describing the benefits to be gained from BPR.Keywords
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