Evaluation of an Outpatient Pediatric Practice Through the Use of Consumer Questionnaires

Abstract

Two questionnaires were given to parents accompanying children to an outpatient pediatric center. The first was given to all Ss directly after a care-receiving visit; the second was given one week after the visit only to Ss accompanying Ps receiving throat cultures. Care was judged extremely favorably in both instances. Quality of care measures intercorrelated very highly. No strong relationship was found between length of illness or illness versus absence and rated quality of care received.