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An Investigation into the Determinants of Customer Satisfaction
Home
Publications
An Investigation into the Determinants of Customer Satisfaction
An Investigation into the Determinants of Customer Satisfaction
GC
Gilbert A. Churchill
Gilbert A. Churchill
CS
Carol Surprenant
Carol Surprenant
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1 November 1982
journal article
Published by
JSTOR
in
Journal of Marketing Research
Vol. 19
(4)
,
491
https://doi.org/10.2307/3151722
Abstract
No abstract available
Cited by 1300 articles