Impact of video-mediated communication on simulated service encounters
- 1 June 1996
- journal article
- Published by Oxford University Press (OUP) in Interacting with Computers
- Vol. 8 (2), 193-206
- https://doi.org/10.1016/0953-5438(96)01025-9
Abstract
The results are reported of three studies of collaborative problem-solving in a simulated travel agency where communication between travel agent andThis publication has 13 references indexed in Scilit:
- Comparison of face-to-face and video-mediated interactionInteracting with Computers, 1996
- Remote Conversations: The Effects of Mediating Talk With TechnologyHuman–Computer Interaction, 1995
- What video can and cannot do for collaboration: A case studyMultimedia Systems, 1994
- The Effects of Visibility on Dialogue and Performance in a Cooperative Problem Solving TaskLanguage and Speech, 1994
- Conversations Over Video Conferences: An Evaluation of the Spoken Aspects of Video-Mediated CommunicationHuman–Computer Interaction, 1993
- Interactive Human CommunicationScientific American, 1975
- Effects of Medium of Communication on Experimental NegotiationHuman Relations, 1974
- Studies in Interactive Communication: I. The Effects of Four Communication Modes on the Behavior of Teams During Cooperative Problem-SolvingHuman Factors: The Journal of the Human Factors and Ergonomics Society, 1972
- Prelude to 2001: Explorations in human communication.American Psychologist, 1971
- INTERPERSONAL AND INTER‐PARTY EXCHANGE: A LABORATORY SIMULATION OF AN INDUSTRIAL NEGOTIATION AT THE PLANT LEVELBritish Journal of Psychology, 1969