On the Psychophysics of Workload: Why Bother with Subjective Measures?

Abstract

Psychophysical functions describe the relationship between variations in the amplitude of a defined physical quantity and the psychological perception of these changes. Examples are brightness, loudness, and pain. The regularities of these relationships have been formulated into psychophysical laws. The measurement methodology of psychophysical scaling has been refined by the Harvard group led by S. S. Stevens, who proposed a power function as a general form for such laws. The main argument of the present article is that a similar scaling approach can be adapted to the measurement of workload and task demands based upon subjective estimates. The rationale is that these estimates, like other psychophysical judgments, reflect the individual's perception of the amount of processing resources that the subject invests to meet the demand imposed by a task. This approach was successfully applied to the assessment of 21 experimental conditions given to a group of 60 subjects. The paper discusses the main results of this effort and their implications to theory and application in human performance.